Refund policy

Returns & Refunds

We want you to be happy with your order. If you're not, you can return most items within 30 days of delivery for a refund or exchange.

Conditions

• Items must be unused, in their original condition and packaging.
• Your order number (proof of purchase) is required.

How to start a return

Email contact@hypevendz.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address.

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method within 5-10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Return shipping

Return shipping costs are the customer's responsibility unless the item arrived damaged, faulty, or incorrect, in which case we cover it.

Damaged, faulty or wrong items

If your order arrives damaged or you received the wrong item, contact us within 14 days of delivery and we'll arrange a free replacement or full refund.

Non-returnable items

For hygiene reasons, earbuds/earphones with a broken seal and opened fragrance or grooming items can only be returned if faulty.

This policy does not affect your statutory rights, including the 14-day right of withdrawal for EU customers.

Last updated: 26 June 2026.